- Serving Dayton & Surrounding Areas
Korrect Plumbing, Heating & Air Conditioning, Inc.
Careers at Korrect Plumbing, Heating & Air Conditioning, Inc.
Join Our Team of Professionals
At Korrect Plumbing, Heating & Air Conditioning, Inc., we have a positive culture and take great care when selecting individuals to join the team. Our employees embrace our commitment to do the job right the first time with quality equipment and materials, with honesty and without shortcuts. By embracing this policy, our employees prosper right along with the company and enjoy solid job security.
Our benefits include:
- Competitive salary
- Medical
- Paid time off and holidays
- Short term disability
- Long term disability
- 401(k) matching
- Numerous voluntary insurance policies
- Company truck (based on position)
- Uniforms (based on position)
- All the tools and materials needed to do your job (based on position)
We are proud to offer:
- A positive work environment
- Korrect provides all protective equipment required for responding to Covid-19.
- A growing company established in 1950
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status, or another other characteristic protected by law.
📨 Apply Today!
Email your resume to careers@korrectplumbing.com or apply in person at:
Korrect Plumbing, Heating & Air Conditioning
7967 W. Third Street, Dayton, OH 45417
Customer Service Representative (CSR) – HVAC & Plumbing | Dispatch & Customer Support
We are a family-owned plumbing and HVAC company seeking an experienced Customer Service Representative (CSR) to join our Customer Support / Dispatch team. This role is ideal for someone with a background in call center customer service, Customer support, HVAC & Plumbing dispatch, or service-based scheduling.
As a Customer Service Representative, you will act as the first point of contact for customers, supporting HVAC and plumbing service operations, managing incoming calls, and coordinating service appointments with technicians and dispatch.
Key Responsibilities – Customer Service, Dispatch & Operations Support
- Handle high-volume inbound callsin a customer service / call center environment, providing professional customer support for plumbing and HVAC customers
- Schedule, confirm, adjust HVAC and plumbing service appointments, working closely with technicians and dispatch
- Maintain accurate customer records, service notes, permit details, and job documentation in CRM and scheduling systems
- Demonstrate flexibility and adaptability—priorities can change quickly, and this role requires the ability to adjust while staying organized and calm
- Resolve customer concerns with empathy, professionalism, and solution-focused thinking
Core Skills & Keywords
- Customer Service Representative (CSR) experience
- HVAC customer service and plumbing customer support
- Dispatch coordination and scheduling
- Call center or high-volume phone environment
- CRM software, scheduling systems, and data entry
- Multitasking in a fast-paced service environment
- Conflict resolution and customer satisfaction
Required Qualifications
- High school diploma or GED
- 2+ years of experience in Customer Service, Call Center, Dispatch, or Customer Support
- Prior experience in HVAC, Plumbing, Home Services, or Field Service Dispatchpreferred
- Strong phone etiquette and professional communication skills
Why You’ll Love Working Here
If you’re a Customer Service Representative who’s worked in a call center, HVAC office, plumbing dispatch role, or customer support position, you already know how demanding this work can be. What makes us different is how we treat our people.
We’re a family-owned plumbing and HVAC company, not a corporate call center. That means:
- You’re more than a headset, you’re a trusted part of the team
- Your experience in customer service, dispatch, and schedulingis respected
- Leadership is accessible, supportive, and hands-on
- We value calm communication, teamwork, and doing right by customers
- Schedules are consistent, expectations are clear, and wins are recognized
Our Customer Service Representatives play a critical role in keeping our HVAC and plumbing operations running smoothly. When customers call in stressed or uncomfortable, you have a steady voice that helps them feel taken care of.
If you enjoy meaningful customer interactions, teamwork, and working for a company that values long-term relationships, this is a place where you can build a career, not just work a job.
Job Type: Full Time
Compensation:
- Base hourly pay: $20.00–$22.00 per hour (based on experience)
- Guaranteed overtime: 5–10 hours per week
Plumbing & HVAC Contract Billing Specialist
We are a family-owned and operated plumbing and HVAC company seeking a detail-oriented and reliable Contract Billing Specialist to manage billing and provide administrative support related to contract work. If you enjoy meaningful customer interactions, teamwork, and working for a company that values long-term relationships, this is a place where you can build a career—not just work a job.
Key Responsibilities
- Prepare and process invoices for plumbing and HVAC contract projects
- Review work orders, contracts, and technician reports for billing accuracy
- Manage progress billing, change orders, and contract compliance
- Enter purchase orders and job-related expenses into the system accurately and timely
- Pull permits as required
- Work with accounts receivable and follow up on outstanding balances as needed
- Coordinate with project managers, technicians, and customers regarding billing questions
- Maintain organized digital and paper records
Qualifications
- Prior experience in HVAC and/or plumbing is preferred
- High school diploma or GED required
- Prior experience with ServiceTitan a plus
- Excellent attention to detail and time management skills
- Strong communication and customer service abilities
- Proficient in Microsoft Office (Excel, Word, Outlook)
What We Offer
- Competitive pay based on experience
- Stable, year-round work
- Supportive, close-knit team environment
- Opportunities for growth within our family-owned company
- Benefits available include: Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off
Job Type: Full-Time
Compensation: $20-22 per hour
Drain Technician
Korrect Plumbing, Heating and Air Conditioning is seeking a self-motivated individual to join our team! If you are a hard worker, eager to learn and looking for a rewarding career in the trades, this is an excellent opportunity for you.
As a Drain technician, you will use drain machines and sewer cameras to clean, maintain and inspect residential and commercial drainage systems. No prior experience is required; however, previous experience may influence starting pay.
Key Responsibilities:
- Diagnose and clear blockages in residential and commercial plumbing and drainage systems.
- Locate clogs and problem areas using tools such as sewer cameras, electric-powered drain machines, hydro-jetting, and other diagnostic equipment.
- Assess the condition of pipes to determine whether issues are caused by buildup, damage, tree roots or structural failure.
- Perform minor pipe repairs related to clogs when appropriate.
- Identify situations that require more extensive plumbing work and advise clients accordingly.
- Communication inspection findings, recommend solutions and preventative maintenance advice to customers clearly and professionally
Qualifications:
- No experience necessary
- Must prioritize punctuality and be enthusiastic about their work
- Follow multi step directions
- Great communication skills
- Clean driving record and pass a background and drug screening
- We are a drug, tobacco and alcohol-free workplace
What we offer:
- Full training and mentorship
- Opportunity for on call time
- Full-time, stable year-round employment
Job Type: Full Time
Compensation: Competitive, with opportunities for growth
See What Our Employees Think
“Korrect offers great pay and benefits, friendly, fun working atmosphere. Long time knowledgeable working team many with 30 plus years. Treated as a person NOT a number. Provided with best working tools and equipment.” – Craig S.
“You will not find a better group of people to work with and to work for. They have always taken good care of me!” – Matt R.
“Quality of workmanship. Fellow employees are easy to work with and makes it an environment that you enjoy working in. Management team are readily accessible and easy to talk with.” – Rick C.
Nick Absher
"Professionalism, Quality, Responsiveness"
I highly recommend this company and their services!
Carl G.
"True professionalism."
They worked diligently and tirelessly in our home. They were courteous, answered our questions and left everything neat and clean.
Debbie N.
"You all were great!"
He came quickly, very pleasant and explained what he was doing.
Becky Kondritz
"Punctuality, Quality, Responsiveness"
Professional. Clean. Could not ask for more.
Paul K.
"Thank you, everyone, at Korrect!"
Sean, Nathan, Gordon, the list goes on. True professionals that I worked with to help keep an estates’ rental units operational until we sold the properties.
Larry M.
"Prompt, professional and very personable."
Lost water due to a broken pipe just before Thanksgiving dinner hosting a ton of people. Tom "Terrific" fixed everything in under 2 hrs.
Joe D.
"The job is picture-perfect."
What I love best is that the plumbers and managers are customer-first and the quality of the work is exceptional. I will never call another plumber.
Jordan C.
"I could not be happier!"
Everything was done so professionally. It’s great to know you can trust their technicians. Because of this, Korrect now has another customer for life. I thank the Korrect team!
Contact the Korrect Team
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